About Lifelong

Hours: Monday-Friday 9am-4pm
Address: 119 West Court Street, Ithaca, NY 14850
Parking: click to see parking map
Phone: 607-273-1511
Email: frontdesk@tclifelong.org

• A vibrant community center for adults 50 and over, serving Tompkins County since 1952
• Based at our downtown center (119 W. Court St.) and spread throughout the county
• A provider of free Tax preparation services, Medicare counseling, and technology support
• Home to on-going classes and lectures that are mentally, physically, socially and creatively stimulating
• A place to receive support and foster social connections with others
• Looking forward to seeing you here!

Sheila Squier, President
Deb Bosanko, Vice President
Maura Fetsko, Secretary
Joe Sammons, Treasurer
Kirk Tolhurst
Bob Thomas

Jeanette Knapp

Marilyn Webb

Howard Reid

Janet Schutt

Gordon Rowland

Lifelong 2023 Annual Report

Job Description—HIICAP Coordinator

Position Summary

The HIICAP (Health Insurance Information Counseling and Assistance Program) Coordinator oversees insurance counseling to those navigating their Medicare coverage and associated costs. The Coordinator typically works with volunteers and staff to provide direct client counseling and outreach. Responsibilities include: direct client counseling; recruiting, training and providing support for HIICAP Volunteer Counselors; outreach and education to the wider community; completing designated reports and making recommendations for improvement; being an active member of the Lifelong staff team.

Essential Job Functions:

• Trains and provides support for HIICAP Counselors (volunteer and paid); recruits new HIICAP volunteers.
• Organizes and schedules weekly Medicare appointments and Open Enrollment Period clinics
• Provides direct client counseling as needed
• Organizes and participates in outreach and education events to the community
• Enters data as required by funders and other agencies
• Prepares and submits reports in a timely manner
• Provides quarterly educational opportunities for HIICAP Counselors
• Contributes to grants, reports, and written materials on behalf of the Medicare Program
• Acts as an ambassador for HIICAP and for Lifelong overall at community events, forums or meetings
• Actively participates in and contributes to Lifelong team meetings

Position Requirements:

• Demonstrated ability to work cooperatively with others and communicate effectively both verbally and in writing
• Strong computer and word processing skills and willingness to learn software applications relevant to position
• Ability to manage time well; excellent organizational and interpersonal skills
• Experience working with and overseeing volunteers, and knowledge of working with older adults preferred
• Familiarity with Medicare preferred
• HIICAP Coordinator will need to certify as a HIICAP Counselor (training provided) during the 3 month orientation period of this position, and annually thereafter
• Ability to consistently and accurately report data on program; ability to meet deadlines
• Willingness to stay abreast of changes in Medicare by attending trainings, conference calls, and webinars, and sharing new information with HIICAP Counselors
• Permitted to work in the United States

Other Duties

• Please note this job description may not fully cover all activities, duties or responsibilities that may be required for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Additional Skills, Abilities, and Attributes

As part of a team, all Lifelong staff must be able to collaborate effectively with others, prioritize group goals, and contribute positively to the overall success of the agency. To be effective in this position requires:

• Openness to assuming accountability for job-related outcomes

• Ability to handle confidential information
• Comfort with initiating requests for assistance or guidance from supervisor when needed, and with receiving and responding to feedback
• Strong social skills that facilitate communication, relationship-building, and collaboration among staff and volunteers and result in providing excellent customer service to clients. These include:

• Ability and willingness to convey ideas; express thoughts and feelings in a manner that is easily understood by others.
• Understanding and acknowledging perspectives of others and responding with sensitivity and compassion.
• Listening actively/mindfully, and seeking understanding of what is being said
• Allowing others to participate in conversations; practicing “the pause” before speaking
• Respecting and valuing the opinions and contributions of others
• Being solution-oriented and respectful when conflicts and disagreements arise

Salary, Benefits and Location

• Non-exempt; $21/hour; 20 hours/week with flexibility in scheduling (with prior agreement from supervisor)
• Benefits include:
• Twelve paid holidays and four additional paid personal days / year
• Paid vacation time and sick time accrued from date of hire
• Employee Assistance Program
• SIMPLE IRA eligibility after one year employment
• On-site; limited remote available only on occasion and based on the needs of the organization

How to Apply

Please send a cover letter and your resume to:

Liza Burger, Executive Director

lburger@tclifelong.org

Applications will be accepted until the position is filled.

Lifelong is an equal opportunity employer. We are committed to a policy of nondiscrimination, inclusion and equal opportunity and actively seek a diverse pool of candidates in this search.